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EUC Analyst

Location: 

Liverpool, GB

Department or practice area:  IT Services

Taylor Wessing

 

Taylor Wessing is a global law firm that serves the world's most innovative people and businesses. Deeply embedded within our sectors, we work closely together with our clients to crack complex problems, enabling ideas and aspirations to thrive. Together we challenge expectation and create extraordinary results. By shaping the conversation in our sectors, we enable our clients to unlock growth, protect innovation and accelerate ambition. 

 

With 1200+ lawyers, 300+ partners, 28 offices and 17 jurisdictions we are looking to expand our IT Services  team, with the addition of a EUC Analyst.

 

The opportunity for you

 

In this role, you will support the development, implementation, and maintenance of end-user computing environments, ensuring they align with the company's strategic and architectural plans. This position offers involvement in UK and international projects, providing opportunities to build relationships with vendors and explore new product functionalities.

 

Key responsibilities

 

  • Implementation: Deploy end-user device solutions, ensuring they are reliable, secure, and efficient.
  • Requirement Gathering: Collaborate with stakeholders to gather and analyse requirements, translating them into actionable tasks.
  • Intune: Implement and manage mobile device management (MDM) and mobile application management (MAM) using Microsoft Intune.
  • Autopilot: Configure and deploy Windows devices using Windows Autopilot.
  • Application Packaging: Package and deploy applications to end-user devices.
  • Technical Documentation: Develop and maintain technical documentation.
  • Incident Management: Monitor and respond to incident and problem tickets, serving as the frontline of DLM support.
  • Patching and Deployment: Execute end-user device patching and application deployments and other changes via change processes.
  • Automation and Scripting: Assist in automation and scripting initiatives to enhance efficiency.
  • Service Improvements: Contribute to service improvements to enhance efficiency and effectiveness.
  • Security: Implement and manage security measures to protect endpoint devices from threats and vulnerabilities.

 

Key responsibilities (continued)

 

  • Performance Optimisation: Monitor and enhance the performance of endpoint devices to ensure a smooth user experience.
  • Policy Enforcement: Assist in developing and enforcing policies related to the use and management of endpoint devices.
  • Support and Troubleshooting: Provide technical support and troubleshooting for endpoint devices.
  • Collaboration: Work with other IT teams to integrate endpoint solutions with broader IT infrastructure and services.
  • Innovation: Keep up to date with the latest technologies and trends to continually improve endpoint management practices.
  • Technical Support for Projects: Provide technical support for projects, ensuring successful implementation and integration of new solutions.
  • Change Control: Implement changes following strict change control procedures to ensure stability and compliance.

 

Knowledge, skills and experience

 

  • Proven experience as an End User Device Engineer, Application Support Analyst, or similar role.
  • Strong knowledge of Intune, Autopilot, and application packaging.
  • Good familiarity with iManage Document Management System (cloud).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Understanding of Active Directory (AD) and Group Policy.
  • Expertise in Windows 11 and macOS Operating Systems.
  • Proficient in PowerShell or equivalent programming languages.
  • Familiarity with Apple device management, particularly macOS.
  • Experience with ITSM/ServiceNow.
  • Understanding of Virtual Desktop environments.
  • Knowledge of security solutions such as antivirus, anti-malware, encryption, threat detection, and Windows Defender.
  • Proficiency with patch management tools and processes.
  • Skills in deploying and managing software applications using Intune, as well as remote management tools.
  • Scripting ability (e.g., PowerShell, Bash).
  • Familiarity with Microsoft 365, Google Workspace, and cloud storage.
  • Understanding of ITIL principles and practices, IT project management, and performance metrics analysis using DEX tools.
  • Ability to evaluate and procure hardware/software solutions and create/maintain detailed documentation and reports.
  • Experience in supporting mobile app publication through Google and Apple stores.
  • Ability to offer support to IT teams globally.
  • Proficiency in Jira or other project management/workload management software, with the ability to effectively manage team workloads.

 

Benefits

 

Here are a select few benefits that Taylor Wessing offer; 

  • Hybrid working (Offering the opportunity to work remotely, while maintaining a social boundary by working from our award-winning offices for 3 days a week) 
  • Holiday (Our basic annual holiday entitlement starts at 25 days, with a further discretionary day of paid leave in December. You may also purchase up to five extra days each year (pro rata). 
  • Enhanced Maternity and Paternity leave (After one-year service, you are entitled to up to 26 weeks leave full pay if you or your partner give birth or adopt a child). 

 

Along with these there are many more benefits we offer, with the addition of a comprehensive flexible benefits package available. 

 

Our culture

 

Nurturing a diverse, inclusive culture allows all of our talent to flourish, sparks creativity and powers innovation.  We continue to build a team that exemplifies inclusivity and reflects the firm's core values: creative, excellence, integrity, responsible, respect and team.  We value and celebrate the differences in who we are, what we have experienced and how we think, so all candidates will be treated fairly regardless of age, caring responsibilities, disability, gender identity, marital status, neurodiversity, pregnancy, race, religion or belief, sex, sexual orientation and socio-economic background.

 

The way we work

 

At Taylor Wessing, we never settle for average. We're creative thinkers, problem solvers and continuous learners who excel at what we do and believe our best work is still ahead of us. We are a firm that's large enough for you to achieve your ambitions, but connected enough to be a true community.  

 

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